FAQ’s

What kind of trailer plug is fitted to the TVAN?

Horizon Campers order TVAN’s fitted with a 7-pin small round plug (most common in Qld) but we do stock adapters to suit 7-pin large round (common in Vic) and 7-pin flat (common in NSW) plugs.

Where can I take the Horizon Campers TVAN?

The TVAN is designed to be towed off the bitumen. While it can be taken anywhere in Australia, the following are no go areas and are excluded from our Insurance cover:

  • Any beach (including Fraser Island)
  • Any salt water environment
  • Through any freshwater greater than 400mm deep

Can I take pets in the Horizon Campers TVAN?

Pets are not allowed in the Horizon Camper TVAN. An additional cleaning fee will be charged if this occurs.

What is the weight of a TVAN?

Our TVAN’s are fitted with the optional front storage box and fridge slide. Empty, they weigh 1100kg with a tow ball load around 120kg. Loaded with water tanks full, expect the TVAN to weigh 1500kg with a tow ball load around 150 – 200kg. It is the responsibility of the hirer to manage tow ball load within the limitations of the tow vehicle.

What type of vehicle is required to tow a TVAN?

Any of the medium to large 4WD’s will generally have no problem towing a TVAN provided that a suitable capacity tow bar is fitted. Check maximum capacity and tow bar load with your vehicle manufacturer. We use a Pajero with a 2500kg tow bar rated to 250kg ball load and have no problems.

Can I carry a boat on top of the TVAN?

No, you cannot carry a boat on the TVAN due to its compact size, roof vents and rear hatch arrangement.

My tow vehicle doesn’t have an electric brake controller. How do I operate the TVAN brakes?

Horizon Campers order TVAN’s fitted with an onboard electric brake controller, which is adjustable depending on load and road conditions. Operation of this is explained during the handover briefing.

What are the setup configurations?

  1. Foul weather or quick overnight stop – Lower deck, raise hatch, enter and close hatch (20 sec).
  2. Warm weather, relaxed overnight stop – Lower deck, raise hatch, fit rear insect screen and enter (2 mins).
  3. Deploy tent (family setup) – Lower deck and fold out, raise hatch, drop tent from hatch and setup (5 mins).
  4. Long stay – Deploy tent with full awning (under 20 mins total).

Is wet canvas packed up over the bed?

TVAN eliminates the major problem of damp bedding caused by packing up in foul weather. The entire tent is stowed in the rear lift-up hatch well away from the bed area.

I want to travel with kids. Where do they sleep in the TVAN?

Horizon Campers can provide bunk style stretcher beds which fit across the end of the tent, leaving a large area of floor space available for getting dressed or relaxing when the weather turns nasty. The stretchers can be stowed (almost fully assembled) on the main bed mattress when travelling. Alternatively, kids can sleep on self-inflating mats on the floor of the tent, supported well above any moisture by the elevated hard floor.

What is the ‘try before you buy’ offer?

As an authorised agent for Track Trailer, Horizon Campers is able to refund the value of one weeks hire cost when you decide to purchase a new TVAN. Speak to us when you return from your holiday if you’re interested in ordering a new TVAN.

Do Horizon Campers sell second hand TVANS?

Yes we do. We turn over our TVAN’s every 2 years and can provide a full service and maintenance history. Our TVAN’s are always maintained to the highest standard and any repairs are promptly carried out to avoid expensive breakdowns while out on hire.